Short-Term Rental Guest Verification

Go beyond confirming an identity. 
You choose, we protect.

Our smart guest verification gives you the power to choose the guests who stay in your rentals and we protect them - never having to worry about bad reviews or hurting your Superhost status.
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Short-Term Rental Guest Verification
Short-Term Rental Guest Screening

Don't Put Your Home at Risk

Comprehensive guest screening that won’t scare away your best guests.
Get Coverage for as Low as $8 a Night
CoverCat Guest Verification

When opening up your rentals to people unknown, you may be uncomfortable not knowing who is sleeping in your homeowners' beds.

With CoverCat’s automated guest verification, you can set aside your worries after confirming your guests' identities and assuring the protection of your clients' homes.

Getting started with CoverCat

What the process looks like

Guest verification through CoverCat quickly sheds light on someone previously unknown.  The simple, automated process alerts you about questionable guests.

Automated

Our process is automated.

You supply us with the name, birthday, and address of potential guests and we can automatically run the verification process.

Risk Mitigation

We verify potential guests.

Using the identifying information, we confirm people are who they say they are and conduct sanctions check(s) relevant to your guests so you and your homeowners can feel confident about who is renting your properties.

Informed Decisions

We provide fact-based information.

After confirming an identity and checking sanctions, each reservation is assigned a risk indicator. The information empowers you to decide whether you want to accept or cancel the reservation.

What's the benefit of choosing CoverCat?

An efficient and convenient process.

The property management system you use every day connects to CoverCat.  With CoverCat, the bookings entering your system get cross-referenced automatically with the appropriate databases to confirm the identities of guests, evaluate risks, and provide you with the data you need to make an informed decision.

CoverCat's satisfied customers speak for themselves:

I always receive top notch service from everyone. I always get the answers I need in a timely manner

 

Your claim process was as simple and as user friendly as was promised. Thanks for making the process simple and for not making it confrontational with our guests.

 

I’ve been delighted thus far and have even recommended you to other PM’s in my market. I’m pleased to tell you that I’m a happy customer.

 

They’re all kind, approachable if I have a problem I can always talk to a real person. And, everyone in their different departments can help me whether it’s financing, claims, or just questions.

 

Great company. Easy to reach help when you need it. The claims process if fair and reasonable, and communications are great.

 

Very easy to work with! Fast decisions…so much better than relying on AirCover!

 

The claims process is insanely simple to go through, especially compared to other industry companies in vacation rentals. It’s also a really, really powerful thing when you can make a claim on something that isn’t necessarily accidental.

 

So far I’m finding this very beneficial using your services and not having hundreds of emails going back and forth with Airbnb so they can fight us not to pay. Appreciate your support!

 

We had certainly never anticipated this level of damage from one of our guests and can’t imagine navigating this without this team behind us. Thank you all for your protection and your support! I appreciate you!

 
FAQs from property managers

You may have some questions.

Guest verification is the process of running checks on your potential guest to confirm their identity, confirm they are not on a sanctions list that may require you to decline the commercial rental reservation and to establish to what extent they may represent a risk. With a dedicated guest verification tool, you can help protect your homeowners’ property and feel confident in knowing the client to whom you are renting.

CoverCat’s automated guest verification service comes free with our short-term rental insurance plans, while a stand-alone service costs just €8 per check.

Yes! Relying on social media profiles to verify your guests is not only a subjective process but a potentially dangerous one as well. If you can even find your guest’s profile, making a decision as to whether or not you accept the reservation based on assumptions you’ve made is not legal in most jurisdictions —and, often times, not accurate. 

Just because someone appears to be a good renter or you get a bad feeling from someone does not give you all the information you need to make an objective judgment. If you’re not following laws and regulations, you could open yourself up to a lawsuit and face consequences from online travel agencies (OTAs) and listing sites for canceling the reservation.

Do you want to know more?
Take advantage of our free resources!